Self-drive with freedom
Frequently Asked Questions
What does your insurance cover?
Our tuktuks are equipped with all-inclusive insurance that provides protection for both tuktuk and other vehicles in the event of damage. This insurance also includes coverage for personal injuries sustained by you, your passengers, and third parties (refer to the diagram). Nevertheless, we advise obtaining your own Travel Insurance to account for situations like being transported to your home country for medical reasons, as this scenario is not within the coverage.
Can I drop the tuktuk to a different location?
Yes, of course. Just let us know 02 days before you drop off and and our driver will come to your hotel and pick up the tuktuk. Please note that there are location
charges involved.
Can I pick up the tuktuk from a different location?
Why not! One of our driving instructors will then drive the tuktuk with your
licence and the necessary documentation to your hotel in the specific pick-up
location, where you will receive your driving instruction.
What is included in the rental price?
Quality tuktuks rented from locals to boost their income
Comprehensive third party insurance
Locally approved licence if applicable (Sri Lanka)
International Drivers Permit (optional)
Comprehensive driving lesson
Unlimited km’s
Flexible pick-up, drop-off locations and extensions
Wear and tear repairs covered while you are on the road
Comprehensive road kit to make your trip more comfortable
Membership at the Automobile Association of Ceylon (Sri Lanka)
Integrated digital map with over 1000 location to make your trip unique!
What happens if my accessories get stolen?
We will ask you to cover the cost of any accessories that are lost or stolen. They
aren’t worth too much, with the exception of the tuktuk documents, which cost
US$90 to replace
Do I need to pay in advance to secure my booking?
Yes. In line with our social business model, we need your payment to be confirmed before we can commit to renting your tuktuk from one of our incredible local suppliers.
Do I get a refund if I need to cancel?
Please refer to our RENTAL TERMS SUMMARY for cancellation information.
Do you accept credit cards?
Yes! You can pay through our secure credit card payment gateway (Stripe) or through PayPal. If you want to pay via credit card through PayPal, proceed to the PayPal payment page, then select ‘Pay by Credit Card’ down the bottom (see image below). Note: this functionality is not available in all countries.
I want to take the train between Kandy and Nuwara Eliya. Is this possible with my tuktuk?
Yes! We have a contact who can drive your tuktuk in either direction between
Kandy and Nuwara Eliya while you take the famous train trip. Get in touch with us when you book to arrange this. Train tickets also book out well in advance, so
make sure you get your ticket early.
Read our recent reviews to discover why our customers adore us.We provide unparalleled travel experiences for our guests bycrafting personalized itineraries, tips on how to travel like a local,and offering round the clock planning and emergency support.
Ready to create your custom trip to Sri Lanka